GDPR Privacy Policy & Compliance
GENERALLY
The use of the web pages and services provided to the visitor / user, from the company’s website, presupposes your unconditional agreement with the Privacy Policy for the protection of Personal Data of this website. Therefore, the visitor / user must carefully read the contents of this page, before using the services of our website. If he does not agree, he should abandon it and NOT make any use of its services and content.
This privacy policy may change from time to time depending on legislation or industry developments. We will not explicitly notify our customers or users of our website of these changes. Instead, we encourage you to periodically check this page for any changes to this privacy policy. Your continued use of the website, even after any changes to the Privacy Policy, constitutes your unconditional acceptance of these terms.
Privacy
We collect and process your personal data only when absolutely necessary.
We will never sell, rent, distribute, or disclose your personal information in any way, except as required.
If you are under 16 years of age, you MUST have your parents’ consent before using the services on this site.
Relevant legislation
In addition to our company’s internal information systems, this website is designed to comply with the following laws / regulations regarding the protection of users’ personal data:
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation (GDPR) 2018
Personal information collected by this site and why we collect it
This site collects and uses personal information for the following reasons:
Pricing / financial information services
In case you buy any of our services / products, we will keep in our database the data that are necessary for their pricing, as well as for the communication between us, such as name, address, email, phone, VAT, etc. We will contact with you in cases concerning payment of services / products, invoicing balances, recurring charges, information on offers on our products etc via e-mail, sms or by phone. All data transmitted via email is protected by TLS / SSL security protocol.
Monitor site traffic
Like most websites, it uses Google Analytics (GA) to track user activity. We use this data to determine the number of people who use our site, to better understand how they find and use our web pages and to see their progress within the site. Although GA records data such as your geographical location, your device, your web browser and your operating system, none of this information is made personally known to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to it. We believe that Google is a third party data processing entity that complies with the requirements of European law.
Contact forms and email links
If you choose to contact us using our contact form or email link, none of the data you provide will be stored on this website or transferred or processed by any third party data processing provider as defined below. in the section “Our third party data processors”. Instead, this data will be emailed to us via the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by a TLS / SSL security protocol, which means that e-mail content is encrypted before being sent over the Internet. The contents of the e-mail are decrypted by our local computers and devices.
Electronic newsletter
If you choose to participate in our email newsletter, the email address you submit to us will be forwarded to Mailchimp which provides us with our email marketing services. Mailchimp is a third party data processor (see “Our Third Party Data Processors” below). The email address you submit will not be stored in the on-site database or in any of our company’s internal IT systems.
Your email address will remain in Mailchimp’s database for as long as we continue to use its email marketing services or until you explicitly request its removal from the list. You can do this by using the unsubscribe link contained in all the email newsletters we send you.
As long as your email address remains in the Mailchimp Database, you will receive periodic email notifications from us about offers on our products or services.
Customer Satisfaction Survey / Customer Reward Program
The data we collect from the website, once you have accepted the terms of use, can be used for your participation in a Customer Satisfaction Survey where you are consulted about the experience of using the website and our products / services or in a customer reward program where you receive special discounts / offers on our products and services, under specific conditions.
Live chat
When communicating via live chat, the information we collect is the name, email address, IP, date and time of the communication as well as the text exchanged during this communication. This data is collected for the best customer service and for security reasons.
Advertising campaigns
Third party vendors, including Google, may display our ads on Internet sites. For this reason, it is possible to use cookies for updating, optimizing and displaying ads based on the user’s previous visit to our website, as well as for Remarketing actions. You can opt out of such use of cookies by Google by clicking here.
You can also opt out of the use of such cookies by third-party vendors by clicking here.
About cookies
What is a cookie?
The term “cookie” refers to a small data file consisting exclusively of a set of textual information, which the site transfers to the web browser on your computer’s hard drive, or temporarily throughout your visit. , or sometimes for longer periods, depending on the type of cookie. Cookies perform various functions (for example, distinguishing you from other visitors to the same website or remembering certain things about you, such as your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie usually contains the name of the field from which the cookie came from, the “lifetime” of the cookie as well as a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies that websites may use are described below
Visit cookies (session cookies)
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
Persistent cookies
These remain in your device’s browser’s cookies even after the browser is closed, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (eg to remember your username or your site preferences).
First-party cookies
These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning you a unique identifier to track your site navigation. Webmasters often use first-party cookies to manage their visits and for identification purposes.
Third-party cookies
These are cookies used by third parties, such as e.g. social networks, to track your visits to the various sites on which they are advertised. The webmaster has no control over these third party cookies.
The cookies on this website and how to manage them
On this website, we use cookies to improve the experience of the use of the website by its visitors. The operation of the website will be significantly affected if you disable or do not accept the use of cookies.
The following is information about the third party cookies we use on this website, including how they are disabled and the effect of the deactivation on the operation of the website. If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit: www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analysis / logging cookies that allow us to collect anonymous information about how visitors use our website. These cookies can inform us about how many visitors use the website, the time and duration of access, while also providing information on how to navigate visitors to different parts of the website. This information helps us to improve the way our website works. They are anonymous information and do not contain personal data.
The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google’s privacy policy.
For more information about Google Analytics, please click https://support.google.com/analytics/answer/6004245
You can turn off tracking from Google Analytics by clicking https://tools.go ogle.com/dlpa ge/gaoptout?hl=en=GB
If you disable these cookies, your use of the website will not be counted, nor will it be used in the statistics we collect to improve the services we provide through the website. The operation of the site will not be affected.
Cookies from video service providers (Google, Vimeo, DailyMotion etc)
These providers can place cookies on your device, if you watch on our website videos that provide us as an external service.
If you turn off these cookies, you may not be able to see the embedded videos from our site.
Cookies from social networks
Third party social networks can place cookies on your device if you choose to share content from our site with them, by clicking on one of the built-in buttons entitled “Share”.
If you disable these cookies, the “Share” function will not be available.
About the server of this site
All web traffic (file transfer) between this site and your browser is encrypted and transferred via HTTPS using SSL (Secure Sockets Layer). In order to ensure the smooth and secure operation of our services, our servers record the ip of the user and in case of failed connections the username connection to log files, through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All the above data is stored for short periods of time on our servers with modern security protocols, so that only authorized personnel can access them and only in cases to avoid malicious actions.
Our third party data processors
We use a number of third parties to process personal data about us (eg datacenter services, hosting services, backup services, payment providers, transfer companies, marketing services, etc.). These bodies have been carefully selected to comply with the legislation referred to in this text.
Data breaches
For all your personal information stored in our database, all necessary measures will be taken to secure it.
We will report any unlawful breach of this Website or any third party data processing database to anyone and anyone directly concerned and to the authorities within 72 hours of the breach, provided that the personal data that is stored in a recognizable form, have been stolen.
Data access
For all your personal information stored in our database, you have the right to access, correct, delete it. You can get information about this and its limitations by contacting us.
Data controller
You can contact the webmaster of this site at the email address on the contact page.
